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Privacy and Legal

Please read this Notice with care as by using this site you agree to be bound by its terms.

If Pet Plan Ltd (from hereon referred to as ‘we’ and ‘us’) decide to make changes to the Notice we will post any changes on this page. If you have any queries please contact us.

Privacy Notice
Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.

We collect and use personal information to allow us to give you a quote or process your purchase of a policy. Such information may include your name, address, telephone number, e-mail address, bank details and renewal date(s) as well as your credit or debit card number and expiry date.

The information you supply may be used by us for insurance product administration, customer research and to keep you informed by post, telephone, e-mail or other means of our pet insurance products. In addition, if you consent, your information may be used by us to keep you informed by post, telephone, e-mail or other means of other products and services we believe may interest you.

Again, if you consent, your information may be used by Allianz Insurance plc (who serve as the insurance underwriter) and other, specially selected companies, to keep you informed by post, telephone, e-mail or other means of other their products and services if they believe they will interest you.

For your protection, telephone calls will be recorded and may be monitored. Where appropriate we make checks with a licensed credit referencing agency and a record of any search will be made. We exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests.

Your personal data may be transferred to countries outside the EEA for the purpose of insurance product administration. It will at all times be held securely and handled with the utmost care in accordance with all principles of UK law. By submitting your information you consent to such a transfer.

We are committed to protecting your privacy and take our responsibilities regarding security of customer information very seriously. We use one of the best available security systems to protect your communication with us. As your details are sent to us they are encrypted using a system called Secure Socket Layer, (SSL 128bit). You will see a padlock symbol at the bottom of the screen to confirm this.

SSL serves three purposes…..

It prevents impersonation so you can be certain you are dealing with us, (Click on the padlock to view our Registration Certificate).
It encrypts data so that others cannot read it.
It prevents others changing data that is being sent.
In addition your data is stored behind a firewall on our internal systems, this prevents unauthorised people from gaining access to it.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us to prevent unauthorised access.

Whilst using this site, some information is collected automatically using ‘cookies’. This facilitates various processing requirements or enables us to analyse how the site is being used. These cookies may not be automatically deleted from your hard disk when you finish using the web site. You can change your web browser to reject cookies or delete cookies that have already been saved, however this may prevent the site from working correctly.

You have the right to request a copy of all personal information we hold about you, for which there may be a fee of £10.

Legal Notice
About us
Petplan is a brand of Pet Plan Ltd. Pet Plan Ltd is a subsidiary of Allianz Insurance plc and is authorised and regulated by the Financial Conduct Authority (FCA). Registered office address: 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Registered in England No. 1282939.

Pet Plan Ltd's Financial Services Register No is 311969. This can be checked by visiting the FCA website or by contacting the FCA on 0845 606 1234. Pet Plan Ltd’s trading address is: Great West House (GW2), Great West Road , Brentford , TW8 9DX. Petplan insurance is underwritten by Allianz Insurance plc. Registered office address: Allianz Insurance plc, 57 Ladymead, Guildford, Surrey, GU1 1DB, United Kingdom. Registered in England No. 84638. Allianz Insurance plc is authorised and regulated by the Financial Conduct Authority.

Allianz Insurance plc is also a member of the Financial Ombudsman Service and the Association of British Insurers.

If you have a complaint, please contact us at: - Customer Satisfaction Manager, Pet Plan Ltd, Great West House (GW2), Great West Road, Brentford, Middlesex, TW8 9DX

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages or any site to which these pages connect. Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the Petplan site. We have not reviewed all of these third party sites and do not control and are not responsible for any of these sites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into.

It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Intellectual Property
Petplan and its logo are the registered trademarks in the UK and other countries of Pet Plan Ltd. Allianz and its logo are the registered trademarks in the UK and other countries of Allianz Insurance plc. The copyright and the content and images in the site belong to Allianz  Insurance plc or the images and content are used by Allianz  with the permission of the Copyright owner. Note that we are not the owner of copyright in any site linked to our site and you should seek permission from the site owners before copying any materials from them.

You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission.

Applicable Law
Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts.

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

Please note that there is no guarantee that any e-mail sent to this site will be received by us or that the message will remain confidential whilst being transmitted.

© 2005 Allianz Insurance plc. All rights reserved.


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